Better Understanding, Better Experience

Customer experience and voice of the customer is more important today than ever. The lifetime value of a customer in virtually any industry shows the need for strong customer loyalty. In today's competitive environment, satisfaction is simply not enough. You need to delight customers and make them advocates for your brand and company.  

Leede has been conducting customer loyalty work for over 30 years. Our experience crosses many industries and reaches both consumer and business-to-business target populations. Our tools range from simple tracking programs to advanced measurement systems like Customer Value Analysis, which puts satisfaction measurement in a real-world environment. Data is presented in an easy-to-use format that generates action.  Find An Expert

The following professionals at Leede Research Group will be able to help you with all your needs:

Terry SchimmelTerry Schimmel

With over 10 years at Leede Research, Senior Account Executive Terry Schimmel offers expertise in a number of areas including insurance and medical manufacturing. | E-mail Terry

Woman looking at two bottles of wine