Is your organization struggling to find ways to address tight budgets and an uncertain future under healthcare reform? Are your patient satisfaction measurement costs eating away at your budget? Is the process generating pushback from patients who feel they are being asked too many questions and surveyed too often? If you answered yes to any of these questions you may need a barometer, the new Patient Barometer from Leede Research. Leede Research has over 25 years of patient satisfaction measurement experience and has developed a new system to address the changing needs of today’s healthcare providers.
Leede has conducted patient satisfaction measurement since 1983. We have worked on all levels of the organization and have provided actionable information to improve the patient experience and loyalty. We have developed a new system that can offer an alternative to your non-CAHPS required measurement processes. This system addresses the key information, budget and respondent needs in today’s environment. It can be easily administered by any healthcare organization and can help monitor quality, improve organizational knowledge AND save money to boot! It is likely that Leede Research can save you tens of thousands of dollars compared to national providers.
The system is simple and makes sense. The reality is that most providers have made significant improvements in quality and satisfaction. There are not large holes in service quality and thus the need for survey data has decreased. In weather circles there are barometers and weather stations. The barometer uses simple indications of pressure to understand what might happen in the future. It is a directional tool that can be useful in knowing seeing the future. A weather station is a more detailed tool with deeper information. It looks at wind speed, rain amounts and other key indicators to provide a detailed analysis. The reality is that a barometer can tell you when the weather might turn.
Leede believes that research needs can follow a similar process. Why ask patients endless questions if they are basically satisfied with their experience and have a strong relationship with the organization? The fact is that current systems can over-survey patients and if an episode of care crosses several units five to seven surveys are not uncommon. The Patient Barometer uses a short series of quality questions to assess the basic experience. Those with high levels of satisfaction are done with the survey! Those with lower levels are directed to more detailed questions that can provide information for key improvements. This efficient system can even allow for wrap-around questions dealing with marketing and consumerism issues or other information needs of the organization.
The Patient Barometer system can save time, money and better meet patient needs. It can be implemented in a variety of formats that fit your organization and patient flow. There are hard copy and electronic options that can make the process efficient and user-friendly. Leede offers high quality reporting and tracking tools that can provide leadership with key information leading to confident decisions. It fits any environment that does not require a CAHPS certified format for reimbursement. This includes most outpatient areas, physician practices and specialty services. Contact your Leede representative to learn more about this innovative program based on 30 years of research experience.