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Leede has worked with multiple
utilities in the past and understands the
unique aspects of this business. All work
is custom designed to meet our clients' specific
needs. Our staff contains top management
with experience working for utilities. Typical
projects include:
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- Customer Satisfaction and Loyalty Programs
- Market Studies
- New Product and Service Development
- Customer Relationship Management Tools
- Customer Value Analysis- CVA
- ADAM- Advertising, Development & Measurement
- Measurement & Verification
- Demand-side Management Programs
- Customer Feedback Tools
- Market Segmentation
- Customer Focus Groups
- Web-site Usability Testing
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